Can I send back worn items? And is the returns process free? Items purchased directly on the Brooks website have a 90 day Run Happy Promise. Take your gear for a 90-day trial run and if you aren’t satisfied, return them for free for a full refund. Related articles I think my shoe has a fault or is defective, who should I contact? Can I exchange or return shoes that I bought at a retailer? How do I return items? What´s my refund status and how long does it take for a refund to be processed? How do I exchange my item?