Can I send back worn items? And is the returns process free? May 23, 2020 13:31 Updated Items purchased directly on the Brooks website have a 90 day True Blue Guarantee. Take your gear for a 90-day trial run and if you aren’t satisfied, return them for free for a full refund. Related articles What´s my refund status and how long does it take for a refund to be processed? I think my shoe has a fault or is defective, who should I contact? Submit a Request Give us a call How do I exchange my item?