When using one of our pay-in-4 payment options, the refund processes a little bit differently than when using a credit/debit card. First, we will process the refund request in our system, which will then be communicated to Klarna, who directly handles your credit.
Once your refund is processed by Brooks and the request sent to Klarna, the money can take up to 14 days to be returned to your card/s, depending on your financial institution. Refunds are processed in different ways, depending on how much you have paid and if the store has processed a full or partial refund. Until the refund is confirmed and processed by us, your original payment schedule with Klarna will continue. If you have an upcoming payment, you can report your return on your account to allow time for the return to be registered and your invoice to be updated accordingly.
If you are still not seeing your refund after 14 days, please click here for related articles or to contact Klarna directly.