How do I return items?

Having difficulty generating a returns label?
How do refunds work for Klarna?
What is the Brooks Return Policy?
How do I return items?
How do I exchange my item?
Can I exchange or return shoes that I bought at a retailer?
Can I send back worn items? And is the returns process free?
I think my shoe has a fault or is defective, who should I contact?
What´s my refund status and how long does it take for a refund to be processed?

If you wish to return your order to us then please go to the Returns Center and generate a free returns label.

Follow the instructions listed on the label to return your parcel and please note that the return is free of charge so no additional postage costs or insurance is required. Please make sure you use this link to find your nearest drop-off.

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Returns and Exchanges

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