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  • Express shipping
    In order for our customers to receive their items as soon as possible, we offer Express shipping for mainland Europe... Continue reading
  • Is this web site legitimate?
    All of our authorized products will only be sold directly on or through authorized retailers li... Continue reading
  • How long does delivery take?
    Please allow 4 - 5 Business days for standard delivery, for Express Shipping 1-2 business days.  Delivery time varies... Continue reading
  • I haven’t received a confirmation email, have you received my order?
    Order confirmation emails can often be sorted to the spam or junk folders by the email provider or filters. It is bes... Continue reading
  • Accepted Payment Methods
    We accept the following payment methods: Visa, Mastercard, PayPal               Germany and Sweden only: Klarna  Ne... Continue reading
  • In which countries and regions do you deliver?
    Shipping is available to destinations within Austria, Belgium, France*, Germany*, Ireland, Italy*, Luxembourg, Nether... Continue reading
  • What payment types does the Brooks website accept?
    We accept payment via Credit Card, iDEAL and PayPal. Please note, we do not accept American Express cards. In some co... Continue reading
  • Can I change or cancel my order?
    Our warehouse works fast to get you on your next run so we are unable to change the details of your order or cancel i... Continue reading
  • How do I track my order?
    You will receive a shipping confirmation as soon as your order leaves the Brooks warehouse in Germany. You can follow... Continue reading
  • I’m having problems placing an order what should I do?
    If you’re having difficulty placing an order we would suggest trying the tips below: Ensure that you are ordering fr... Continue reading
  • Where is my local Brooks retailer?
    You can find your local Brooks dealer using the Dealer Locator. Continue reading