Customer Care
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Help articles
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In order for our customers to receive their items as soon as possible, we offer Express shipping for mainland Europe...
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All of our authorized products will only be sold directly on www.brooksrunning.com or through authorized retailers li...
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Please allow 2 - 3 Business days for standard delivery, for Express Shipping 1-2 business days.
To find out more, pl...
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Order confirmation emails can often be sorted to the spam or junk folders by the email provider or filters. It is bes...
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We accept the following payment methods:
Visa, Mastercard, PayPal and Klarna
Netherlands only: iDeal ...
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At Brooks, we don’t have our own store locations. Instead, we work with authorized resellers who care just as much ab...
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Shipping is available to destinations within Austria, Belgium, France*, Germany*, Ireland, Italy*, Luxembourg, Nether...
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Delivery within Europe is carried out by DHL or a DHL partner in your region. In Switzerland, we deliver with Swiss P...
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Our warehouse works fast to get you on your next run so we are unable to change the details of your order or cancel i...
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You will receive a shipping confirmation as soon as your order leaves the Brooks warehouse in Germany. You can follow...
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If you’re having difficulty placing an order we would suggest trying the tips below:
Ensure that you are ordering fr...
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You can find your local Brooks dealer using the Dealer Locator.
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