Help articles

Orders and Shipping

  • Express shipping
    In order for our customers to receive their items as soon as possible, we offer Express shipping for mainland Europe... Continue reading
  • VAT, Customs and Brexit
    Brooks Running ships all orders from mainland Europe. UK customers will not be liable for any additional charges such... Continue reading
  • Is this web site legitimate?
    All of our authorized products will only be sold directly on www.brooksrunning.com or through authorized retailers li... Continue reading
  • How long does delivery take?
    Please allow the following business days for delivery: - UK           Standard Delivery 4 - 5 business days (No Expre... Continue reading
  • I haven’t received a confirmation email, have you received my order?
    Order confirmation emails can often be sorted to the spam or junk folders by the email provider or filters. It is bes... Continue reading
  • Accepted payment methods
    We accept the following payment methods in all countries: Visa, Mastercard, PayPal                   Germany and Swe... Continue reading
  • In which countries and regions do you deliver?
    Shipping is available to destinations within Austria, Belgium, France*, Germany*, Ireland, Italy*, Luxembourg, Nether... Continue reading
  • What payment types does the Brooks website accept?
    We accept payment via Credit Card and PayPal. Please note, we do not accept American Express cards. In some countries... Continue reading
  • Which delivery company do you use?
    Delivery within Europe is carried out by DHL or a DHL partner in your region. Continue reading
  • Can I change or cancel my order?
    Our warehouse works fast to get you on your next run so we are unable to change the details of your order or cancel i... Continue reading
  • How do I track my order?
    You will receive a shipping confirmation as soon as your order leaves the Brooks warehouse in Germany. You can follow... Continue reading
  • I’m having problems placing an order what should I do?
    If you’re having difficulty placing an order, we would suggest trying the tips below: Ensure that you are ordering f... Continue reading
  • Where is my local Brooks retailer?
    You can find your local Brooks dealer using the Dealer Locator. Continue reading