Brooks Running Help Center
Orders and Shipping
Orders and Shipping
In order for our customers to receive their items as soon as possible, we offer Express shipping for mainland Europe...
VAT, Customs and Brexit
Brooks Running ships all orders from mainland Europe. UK customers will not be liable for any additional charges such...
Is this website legitimate?
All of our authorized products will only be sold directly on www.brooksrunning.com or through authorized retailers li...
How long does delivery take?
Please allow the following business days for delivery: - UK Standard Delivery 4 - 5 business days (No Expre...
I haven’t received a confirmation email, have you received my order?
Order confirmation emails can often be sorted to the spam or junk folders by the email provider or filters. It is bes...
Accepted payment methods
We accept the following payment methods in all countries: Visa, Mastercard, PayPal and Klarna* *Klar...
In which countries and regions do you deliver?
Shipping is available to destinations within Austria, Belgium, France*, Germany*, Ireland, Italy*, Luxembourg, Nether...
What payment types does the Brooks website accept?
We accept payment via Credit Card, Klarna and PayPal. Please note, we do not accept American Express cards. In some c...
Which delivery company do you use?
Delivery within Europe is carried out by DHL or a DHL partner in your region. In Switzerland, we deliver with Swiss P...
Can I change or cancel my order?
Our warehouse works fast to get you on your next run so we are unable to change the details of your order or cancel i...
How do I track my order?
You will receive a shipping confirmation as soon as your order leaves the Brooks warehouse in Germany. You can follow...
I’m having problems placing an order what should I do?
If you’re having difficulty placing an order, we would suggest trying the tips below: Ensure that you are ordering f...
Where is my local Brooks retailer?
You can find your local Brooks dealer using the Dealer Locator.
Still have questions?