Customer Care

Where's my stuff?

Do you need to check the status of your order? Have your order number and email address ready so we can help you find your package. Track my order

Need to make a return?

The gear we offer should improve your miles. If you’re not happy, we’re not happy either. Start a return

Help articles

  • Gear Advice

    Our technology, shoe updates, and how to find the best gear for you.

    view articles

  • Orders and Shipping

    Track your order as it races to the finish line.

    view articles

  • Returns and Exchanges

    The Brooks Run Happy Promise, what to do if you’re not happy with your gear.

    view articles

  • Brooks Run Club

    view articles

Frequently asked questions

  • Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all 3! Here are ... Continue reading