That’s strange!

The qualifying criteria for an activity are that it must be at least 1km in distance. If your activity is less than 1km, you will not be awarded 10 Strides. If you log more activity during the day, only the first activity will award you Strides.

When you log an activity, make sure you are connected via your device (Strava, Garmin, etc.). If you are logging your activities via Fitbit, make sure that the activity is tracked with GPS and do not use the auto-tracking functionality.

Still need assistance? Click here to contact our Runner Experience team.