Brooks Run Club – Brooks Running Help Center

Help articles

What device can I connect to my Brooks Run Club account?
You can connect one of the following devices to your Brooks Run Club account: • Strava • Garmin... Continue reading
I don’t live in the UK, can I still participate in the Brooks Run Club?
Yes, you can connect your device. At the moment, the rewards are only redeemable in the UK. We hope to open to new co... Continue reading
How can I login to Brooks Run Club?
You can easily log in to the Brooks Run Club by clicking here. You need to create a Brooks account if you don’t have ... Continue reading
I already have a Brooks account, am I a member of the Brooks Run Club?
Brooks Run Club is separate from a Brooks Account. To participate in the Brooks Run Club, you need to join and connec... Continue reading
How do I reset my password for the Brooks Run Club?
You can click on reset the password to access the Brooks Run Club - make sure to check the spam/junk folder. If you... Continue reading

How many Strides do I receive per run?
The qualifying criteria for an activity is that it must be at least 1km in length. Only the first activity (run, hike... Continue reading
How do I claim my rewards when I hit a milestone?
You will be immediately notified by email once you reach a milestone, outlining your unlocked rewards. You can also s... Continue reading
I haven’t received Strides for my logged activity!
That’s strange! The qualifying criteria for an activity are that it must be at least 1km in distance. If your activit... Continue reading
I’ve logged more than one run today. Why can I only see 10 Strides?
You can earn only 10 Strides per day. Log a new activity tomorrow to receive more Strides! Continue reading
How long do I have to redeem my rewards?
You can redeem your rewards within 14 days. This is not the expiry date for the actual reward, but how long you wil... Continue reading

What Perks do I get?
Early access to sales, discounts with our partner brands, donate your Strides to ParkRun and a Birthday Bonus. You ca... Continue reading
My birthday is incorrect. Can I amend it?
You can contact our Runner Experience team, and they will amend it for you. Please note that this will only be possib... Continue reading
How will I know when access to discounted products/ early sales offers are available?
You will be notified by email. Therefore, keep your eyes open and keep checking Brooks Run Club. Continue reading
Will more Perks be added in the future?
Yes, stay tuned for more and check your inbox for more perks! Continue reading

What is a Dare and how do I enter one?
Dares are time-restricted special challenges open to all members of the Brooks Run Club. Anyone who has an account ca... Continue reading
How frequently will Dares be launched?
The fun thing about Dares is you never know when they might come! Look out for communication on Dares opening either ... Continue reading
When will I know I’ve completed a Dare?
You will be notified by email once you’ve met the conditions of the dare. You are also able to see the status of comp... Continue reading
Can I opt-out of a Dare I’ve entered?
You can opt out of a Dare at any time. This can be accessed on your Brook Run Club account on the Dare progress page. Continue reading