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  1. Brooks Running Helpcentrum
  2. General

General

Gear Advice

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Orders and Shipping

  • Express shipping
  • Is this web site legitimate?
  • How long does delivery take?
  • I haven’t received a confirmation email, have you received my order?
  • Possible delays due to strikes in Germany
  • Accepted Payment Methods
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Returns and Exchanges

  • Having difficulty generating a returns label?
  • What is the Brooks Return Policy?
  • How do I return items?
  • How do I exchange my item?
  • Can I exchange or return shoes that I bought at a retailer?
  • Can I send back worn items? And is the returns process free?
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Contact Us

  • Give us a call
  • Submit a Request

Still have questions?

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