Returns and Exchanges

Having difficulty generating a returns label?

Please contact customer service with your order number and the email address used to place the order. Continue reading

How do I return items?

If you wish to return your order to us then please go to the Returns Center and generate a free returns label. Foll... Continue reading

How do I exchange my item?

We do not offer a direct exchange process. Items purchased on the Brooks website can be returned free of charge withi... Continue reading

Can I exchange or return shoes that I bought at a retailer?

Please discuss return options with the retailer where you purchased the product, as they generally will be able to ho... Continue reading

Can I send back worn items? And is the returns process free?

Items purchased directly on the Brooks website have a 90 day Run Happy Promise. Take your gear for a 90-day trial run... Continue reading

I think my shoe has a fault or is defective, who should I contact?

If you purchased from our website and you believe that your shoe has a fault or is defective, submit a return request... Continue reading

What´s my refund status and how long does it take for a refund to be processed?

Generally, the return and refund process can take up to 14 days. Returned goods may take up to 7 days to reach our wa... Continue reading

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