Customer Care
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Please contact customer service with your order number and the email address used to place the order.
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At Brooks, we know we make the best running gear in the world, and we are willing to stand behind that belief with a ...
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If you wish to return your order to us, then please go to the Returns Center and generate a free returns label.
Fol...
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We do not offer a direct exchange process. Items purchased on the Brooks website can be returned free of charge withi...
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Please discuss return options with the authorized retailer where you purchased the product, as they generally will be...
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Items purchased directly on the Brooks website have a 90 day Run Happy Promise. Take your gear for a 90-day trial run...
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If you purchased from our website, and you believe that your shoe has a fault or is defective, submit a return reques...
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Generally, the return and refund process can take up to 14 days. Returned goods may take up to 7 days to reach our wa...
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