Help articles

Returns and Exchanges

  • Having difficulty generating a returns label?
    Please contact customer service with your order number and the email address used to place the order. Continue reading
  • How do I return items?
    If you wish to return your order to us then please go to the Returns Center and generate a free returns label. Foll... Continue reading
  • How do I exchange my item?
    We do not offer a direct exchange process. Items purchased on the Brooks website can be returned free of charge withi... Continue reading
  • Can I exchange or return shoes that I bought at a retailer?
    Please discuss return options with the retailer where you purchased the product, as they generally will be able to ho... Continue reading
  • Can I send back worn items? And is the returns process free?
    Items purchased directly on the Brooks website have a 90 day Run Happy Promise. Take your gear for a 90-day trial run... Continue reading
  • I think my shoe has a fault or is defective, who should I contact?
    If you purchased from our website and you believe that your shoe has a fault or is defective, submit a return request... Continue reading
  • What´s my refund status and how long does it take for a refund to be processed?
    Generally, the return and refund process can take up to 14 days. Returned goods may take up to 7 days to reach our wa... Continue reading