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Having difficulty generating a returns label?
Please contact customer service with your order number and the email address used to place the order.
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How do I return items?
If you wish to return your order to us, then please go to the Returns Center and generate a free returns label.
Fol...
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How do I exchange my item?
We do not offer a direct exchange process. Items purchased on the Brooks website can be returned free of charge withi...
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Can I exchange or return shoes that I bought at a retailer?
Please discuss return options with the authorized retailer where you purchased the product, as they generally will be...
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Can I send back worn items? And is the returns process free?
Items purchased directly on the Brooks website have a 90 day Run Happy Promise. Take your gear for a 90-day trial run...
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I think my shoe has a fault or is defective, who should I contact?
If you purchased from our website and you believe that your shoe has a fault or is defective, submit a return request...
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What´s my refund status and how long does it take for a refund to be processed?
Generally, the return and refund process can take up to 14 days. Returned goods may take up to 7 days to reach our wa...
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