Icons
caret-sm-white
star-half
circle-drag
icon-checkmark-nocircle
icon-envelope
Left Arrow
Scroll down
Scroll down
close
Expand
Scroll down
quote-marks
squiggle
Play
Play
Pause
Pause
long squiggle
squiggle 1
close
filter-icon
Info
Information
Check Icon
Check Icon
Check Icon
Plus Icon
Minus Icon
Customer Care
Home
Brooks Running Help Center
Returns and Refunds
Help articles
Returns and Refunds
How do I return items?
If you wish to return your order to us, then please go to the Returns Center and generate a free returns label. Foll...
Continue reading
Having difficulty generating a returns label?
You can start a return and generate your return label directly from your My Account page, or follow these steps belo...
Continue reading
What´s my refund status and how long does it take for a refund to be processed?
Generally, the return and refund process can take up to 14 days. Returned goods may take up to 7 days to reach our wa...
Continue reading
How do refunds work for Klarna?
When using one of our buy-now-pay-later options, the refund processes differently than when using a credit/debit card...
Continue reading
What is the Brooks Return Policy?
At Brooks, we know we make the best running gear in the world and are willing to stand behind that belief with a retu...
Continue reading
How do I exchange my item?
We do not offer a direct exchange process. Items purchased on the Brooks website can be returned free of charge withi...
Continue reading
Can I exchange or return shoes that I bought at a retailer?
Please discuss return options with the authorized retailer where you purchased the product, as they generally will be...
Continue reading
Can I send back worn items? And is the returns process free?
Items purchased directly on the Brooks website have a 90 day Run Happy Promise. Take your gear for a 90-day trial run...
Continue reading
What if I think my product has a defect?
When used for its intended purpose (running or walking), Brooks footwear has a life expectancy of 300 to 500 miles. S...
Continue reading
Still have questions?
Email us
Call us
{}