Customer Care

Where's my stuff?

Do you need to check the status of your order? Have your order number and billing zip code ready so we can help you find your package. track my order

Need to make a return?

The gear we offer should improve your miles. If you’re not happy, we’re not happy either. start a return

Help articles

  • Gear Advice

    Our technology, shoe updates, and how to find the best gear for you.

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  • Orders and Shipping

    Track your order as it races to the finish line.

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  • Returns and Exchanges

    The Brooks Run Happy Promise, what to do if you’re not happy with your gear.

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Frequently asked questions

  • How do I choose the right shoe?
    Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all 3! Here are ... Continue reading
  • Shoe Finder - Find the best shoe for you
    Get paired up with the right shoe.  Try our online Shoe Finder. Continue reading
  • How do I choose the right Run Bra?
    A great run bra can be as important to women on the run as a great pair of shoes, and at Brooks we put just as much c... Continue reading
  • Express shipping
    In order for our customers to receive their items as soon as possible, we offer Express shipping for mainland Europe... Continue reading
  • VAT, Customs and Brexit
    Brooks Running ships all orders from mainland Europe. UK customers will not be liable for any additional charges such... Continue reading
  • Is this website legitimate?
    All of our authorized products will only be sold directly on or through authorized retailers li... Continue reading
  • How long does delivery take?
    Please allow the following business days for delivery: - UK           Standard Delivery 4 - 5 business days (No Expre... Continue reading
  • I haven’t received a confirmation email, have you received my order?
    Order confirmation emails can often be sorted to the spam or junk folders by the email provider or filters. It is bes... Continue reading
  • Having difficulty generating a returns label?
    Please contact customer service with your order number and the email address used to place the order. Continue reading