General
Gear Advice
emptyOrders and Shipping
- Express shipping
- VAT, Customs and Brexit
- Is this website legitimate?
- How long does delivery take?
- I haven’t received a confirmation email, have you received my order?
- Possible delays due to strikes in Germany
Returns and Exchanges
- Having difficulty generating a returns label?
- What is the Brooks Return Policy?
- How do I return items?
- How do I exchange my item?
- Can I exchange or return shoes that I bought at a retailer?
- Can I send back worn items? And is the returns process free?
