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  1. Brooks Running Help Center
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General

Gear Advice

  • Run Signature - Built for your run

Orders and Shipping

  • VAT, Customs and Brexit
  • Is this web site legitimate?
  • How long does delivery take?
  • I haven’t received a confirmation email, have you received my order?
  • In which countries and regions do you deliver?
  • What payment types does the Brooks website accept?
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Returns and Exchanges

  • Having difficulty generating a returns label?
  • How do I return items?
  • How do I exchange my item?
  • Can I exchange or return shoes that I bought at a retailer?
  • Can I send back worn items? And is the returns process free?
  • I think my shoe has a fault or is defective, who should I contact?
See all 7 articles

Contact Us

  • Submit a Request
  • Give us a call
Brooks Running Help Center
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