Gear Advice
Orders and Shipping
- Is this web site legitimate?
- I haven’t received a confirmation email, have you received my order?
- In which countries and regions do you deliver?
- What payment types does the Brooks website accept?
- Which delivery company do you use?
- How long does delivery take?
Returns and Exchanges
- Having difficulty generating a returns label?
- How do I exchange my item?
- Can I exchange or return shoes that I bought at a retailer?
- Can I send back worn items? And is the returns process free?
- I think my shoe has a fault or is defective, who should I contact?
- What´s my refund status and how long does it take for a refund to be processed?